The Grand Guesthouse Key West Florida Guesthouse Policies
Check-In Time: 2:30pm – 5:30pm (5:00pm on Sundays)
If you plan on arriving after the times listed above, please contact us to make late check-in arrangements. If you arrive before your room is available, you are more than welcome to stop by the guesthouse to park your car and pick up a map so you can get started right away on your island vacation.
Check-Out Time: 11:00am
Office Hours: 8:30am – 5:30pm (5:00pm on Sundays)
A deposit equal to the first night of your stay (plus tax) is required when booking your reservation. During Fantasy Fest (the last full week of October), Christmas, and New Year's, the deposit required is normally 50% of your entire stay. Higher deposits may be required for some special events and holidays.
Since The Grand is a small property, cancellations affect our income greatly. Please see the following paragraph for cancellations during holidays and special events.
For non-holiday/special event reservations, we must receive your cancellation at least 14 days prior to your scheduled arrival date and your deposit will be refunded less a $50 handling fee (fee is higher during Fantasy Fest, Christmas, and New Year's). If you cancel within 14 days of the start of your reservation, your deposit is non-refundable. Reservations canceled within 48 hours of the start of the reservation will incur a charge for the entire reservation. Any changes in reservation dates will incur an adjustment fee of $35 per room. Once you arrive, there are no refunds for shortened stays.
All of our room rates are based on double occupancy (2 people). We allow a maximum of 2 people in our Queen and King Rooms, and a maximum of 3 people in our Suites with futons. A 3rd person in any Suite will incur a fee of $30 -$50/night.
We do not allow children less than 12 years of age.
Pets are not allowed in any of our rooms.
All of our rooms are non-smoking. Smoking of any kind inside or outside of our rooms will result in a minimum charge of $250. We do have a designated smoking area at the front of our property.
The Grand Guesthouse is a very small, quiet property, located in a residential neighborhood. It is not suitable for Spring Breakers. We recommend seeking lodgings directly on, or closer to, lower Duval Street.