Check-In Time: 2:30pm – 5:30pm (5:00pm on Sundays) If you plan on arriving after the times listed above, please contact us to make late check-in arrangements. If you arrive before your room is available, you are more than welcome to stop by the guesthouse to park your car, and pickup a map so you can get started right away on your island vacation. Check-Out Time: 11:00am Office Hours: 8:30am – 5:30pm (5:00pm on Sundays) Deposit A deposit equal to the first night of your stay (plus tax) is required when booking your reservation. During Fantasy Fest (the last full week of October), Christmas, and New Years, the deposit required is normally 50% of your entire stay. Higher deposits may be required for some special events and holidays. Cancellations Since The Grand is a small property, cancellations affect our income greatly. Please see the following paragraph for cancellations during holidays and special events. For non-holiday/special event reservations, we must receive your cancellation at least 14 days prior to your scheduled arrival date and your deposit will be refunded less a $50 handling fee. If you cancel within 14 days of the start of your reservation, your deposit is non-refundable. Reservations cancelled within 24 hours of the start of the reservation will incur a charge for the entire reservation. Any changes in reservation dates will incur an adjustment fee of $35 per room. Once you arrive, there are no refunds for shortened stays. Occupancy All of our room rates are based on double occupancy (2 people). We allow a maximum of 2 people in our Queen and King Rooms, and a maximum of 3 people in our Suites with futons. Our double Queen Suite accommodates up to four people. A 3rd and 4th person in any Suite will incur a fee of $30-$50/night. Children We do not allow children less than 12 years of age. Pets Pets are not allowed in any of our rooms. Smoking All of our rooms are non-smoking. Smoking of any kind inside our rooms will result in a minimum charge of $250. We do have a designated smoking area at the front of our property. Spring Break The Grand Guesthouse is a very small, quiet property, located in a residential neighborhood. It is not suitable for Spring Breakers. We recommend seeking lodgings directly on, or closer to, lower Duval Street.